The DSL Way

The DSL Way defines who we are as an organization and how we treat people.
Our team at DSL lives by these core values:

DSL Team Values

We Care.
We Stay Open.
We Have Fun.
We Don’t Settle.


  • We show compassion.
  • We respectfully serve.
  • We are there when people need us the most.


  • We don’t ask “if?”, we ask “how?” 
  • We ask, “what would it look like if it worked?”
  • We share impactful information. 


  • We don’t take ourselves too seriously.
  • We assume positive intent
  • We keep joyful hearts


  • We keep learning.
  • We strive for excellence.
  • We don’t give up.


  • We show up.
  • We keep up.
  • We do our best.

Down Syndrome of Louisville is the ONLY Down Syndrome Association with a Gold Accreditation from Down Syndrome Affiliates In Action! This exclusive DSAIA Accreditation combines core competencies with a commitment to continuous improvement. We would not be excellent without excellent staff. Here are just some of their accolades:

Dr. Jenny Kimes Licensed Psychologist and Certified Mental Health Integrative Medicine Provider

Zac Sappenfield & Brianna Heitzman – Certified Employment Support Professional (CESP™) The Certified Employment Support Professional (CESP™) credential recognizes individuals who have demonstrated a sufficient level of knowledge and skill to provide integrated employment services to a variety of populations.

Cathy Palmer – Certified PAC (Positive Approach to Care) Trainer. PAC Trainers are certified to provide knowledge and skills to train DSL staff and others in Teepa Snow’s Positive Approach to Care philosophy. Do you need support in caring for those with dementia at work or at home? Contact Cathy today!

Julie Torzewski – Certified Fundraising Executive The CFRE process measures the individual’s knowledge and skills in best practices in ethical philanthropic fundraising.

Shelly Durbin & Cathy Palmer – CPR Certified Trainers DSL is CPR Certified! Staff members Shelly Durbin, Director of Waiver Services & Adult Programs, and Cathy Palmer, Adult Education Manager hold certifications in CPR, AED, and First Aide as Red Cross Instructors. All DSL staff are required to obtain an American Red Cross certification in CPR, AED, and First Aid, and training and certifications are renewed every two years.

Does your staff need CPR Training? Contact Shelly or Cathy today to set up a certification class.

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